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CASANOVA COLLECTION™

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Compass Q&A By SILVA AND CASANOVA'S

YOUR GUIDE to Modern Navigation Technologies

Common Compass Questions And Answers

Provided By The SILVA Compass Company

My Compass No Longer Points North, Is This Normal?

Please be aware that a reverse polarity is caused by exposing your compass to articles with iron content (something as simple as being placed next to a pair of scissors or a knife for a length of time, microwaves, high tension wires, etc.). Your compass can be repaired at no charge. Please contact SILVA in advance for a return authorization number and shipping address.

My Silva Compass Has A Bubble In The Fluid. What Should I Do?

Silva intends that their compasses are free of bubbles; however, if a small bubble forms in the liquid-filled capsule, it has no influence on the accuracy of the compass. Its appearance and disappearance is due to changes in temperature and atmospheric pressure. If a bubble larger than 1/4" in diameter appears, it is probably the result of a leaking capsule, usually caused by some form of shock damage and the capsule will have to be replaced. In that case, just call SILVA customer satisfaction department. See SILVA Contact Information Below.

I am a scout leader and I am interested in purchasing compasses for my troop from your company. Can I order direct and obtain special pricing?

Yes, Our Products May Be Purchased In Volume At A Special Volume Purchase Agreement. We Provide Volume Pricing & Special Price Levels For Registered Scout Leaders, K12 Education, Schools, Clubs And Organizations. Please Fax Purchase Order To Our Current FAX Number Listed ON Our Contact Page - Click Here For FAX Number.

SILVA Repair/Replacement?

Please contact SILVA in advance for a return authorization number and shipping address. From the U.S.A, call 1-800-572-8822 between 8 am-6 pm, eastern time. From Canada, call 1-800-263-6390.

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