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Traveler's Rip-Offs!

The Wotif com Pty Ltd of Brisbane Australia  Ripped Me Off!

I highly recommend avoid doing business with the The Wotif com Pty Ltd of Brisbane Australia company.

I recently had the most unpleasant experience with two hotels and a Internet Booking company in Australia. Rube staff people, dirty rooms and very disrespectful and uncaring management.

Their disregard for common curtsey and excepting responsibility for their customer's safety and their service was in my opinion, the worst I have ever experienced.

I recommend when dealing with online booking companies, be very couscous and question everything! Call the hotels direct and do not sign anything until you see the condition of your room. Except no excuses, demand to see the room first before singing anything!

I had the bad experiences dealing with an Internet based room booking company. if you were to enter the wrong data on their web site or if their web site forms record the wrong data, you are automatically charged by their system a $30 fee. There is no means on the web form or site to correct the entry form submission. This is most unreasonable and extremely poor business. They are charging the customer for their poor online booking methods. In my opinion, avoid any company that charges in this way or charges to change a hotel reservation.

When dealing with Hotels, write down everything and get the business employee to sign and date the paper. Do this for reporting problems and receiving room quotes, promised service and any altercations while you are staying their and under their responsibility.

I have recently been injured in a hotel room. The morning I was injured by their poor quality room condition, I went down to the main desk and requested that a formal complaint be filed in my name and I told them of the poor condition that caused the discomforting and bloodily injury. The staff said they were sorry and left it just at that. I discovered later when the I stopped payment on a fraudulent charge by the online booking company, that no one had reported my injury to management. I was waiting to here from higher hotel management since I returned from abroad. Extensive time passed and email correspondence finally started to happen from the company that was billing me for the stay. I requested multiple times for a management member with higher authority to grant me a refund for the stay do to my injury and dissatisfaction with their service and lack of safety for my person. I finally received an email from a person  that identified himself as the group's general manager. I am assuming the group of hotels and properties with rooms for hire by the day. This person rudely denied that I had reported the injury and wrote it was unreasonable that I declined to pay the bill.

YOU the consumer need to know your consumer rights and demand them when need be. Know your rights before traveling and have paper and pen with you at all times. It may be an inconvenience, but business people with no respect for the consumer, knows this, and relies on the fact, that most people do not know basic consumer laws and their rights.

Get everything in writing with pen and have the people involved sign and date. A signature is no good unless signed and dated in the same ink.

Please email us with any information pertaining to consumer rights, and any experiences you may have had and received results. We intend to start a database to track companies with poor consumer feedback.

When traveling in Australia, avoid booking online and if you must, don't rely 100% on it to turn out the way you planned. I had another bad experience with a company shortly after the the previous place that I was injured. I first found the web site for the large well know hotel chain name. I then called them to book the room with a person at their front desk. I requested a view of the ocean with a balcony. When I arrived, I first asked to see the room before I gave them any information other than my name and the reservation reference number. I was shocked when I opened the door and saw a construction man walking on a frame of a building being built a few meters from the room. The room was on the side of the building with a view of this half built building within a couple meters from the window. Their was also a public walk next to the right side of the balcony.

I simply was shocked at the boldness of the desk person on the phone to tell me I had what I had asked for and to actually book me in a room with the worst view and location. This room was in the back on the side of the building. I assumed then they were trying to pull a stunt of giving me a room knowing they were booked full and knowing the average person would just except the poor room and pay for it. I returned back to the lobby and demanded to see the hotel manager. After wasting about an hour, the manger, after attempting to give me another poor room, ended up finding a room with a partial ocean view as I had asked.

Remember, It's your money, your holiday and your experience. If you let businesses take advantage of you, they will. This hotel was located in a small city and the chance of finding another room in this small city was not a good prospect. The trip was filled with bad experiences at hotels. Investigate your rights and know them before your next trip.

These have been my opinions and based on real events in Melbourne Australia and surrounding areas.

I highly recommend you avoid doing business with the TheWotif com Pty Ltd of Brisbane Australia company.

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